Services
Document search and assistants
Give people a clearer way to find information, get guidance, and move routine work forward.
When this can help
A practical question can require several searches across manuals, policy files, and product documentation. Even after finding an answer, the reader still needs to know whether it applies to the version or situation in front of them.
A knowledge assistant can help when a team has a defined collection of reference material and a recurring set of questions. Choosing and maintaining that material is part of the work. An assistant cannot make outdated or incomplete documents authoritative.
- Understand the questionCollect the product, version, or situation needed to find relevant guidance.
- Find the sourcesSearch the approved material within the person's access permissions.
- Prepare an answerExplain the relevant steps, link to the source, and identify what still needs checking.
What we would build together
A defined knowledge scope
Choose the source collection, questions to support, and rules for access, updates, and content that should not be used.
An answer experience
Give people practical guidance with references they can open, plus a clear response when the source material does not answer the question.
A review set and upkeep plan
Check representative questions, conflicting sources, and missing information. Agree who maintains the documents and reviews issues after launch.
Illustrative example
An equipment setup question
A staff member could provide the equipment model and ask how to complete a setup task. The assistant would look for the matching approved instructions and prepare a short answer with a link to the manual. If the version is unclear or the procedure is absent, the next step would be a clarification or a handoff, not an invented instruction.
A possible application, not a reported customer deployment or measured result.
Human review
What still needs a person
A citation helps someone inspect an answer; it does not guarantee the answer is correct. The workflow should respect source permissions and make uncertainty visible. Important actions still need to be checked against the actual situation and the team's approved procedure.
Before we start
Can it use private documents?
Private sources can be considered when the hosting, access controls, and processing arrangements meet your requirements. Those decisions are made before documents are connected, not assumed from a public demonstration.
How is answer quality checked?
Use representative questions and review whether answers use the right source, apply to the stated context, and acknowledge missing information. Include questions the assistant should decline or pass to a person.
Explore a related workflow
Start with the task that needs to become easier.
Describe the current process and the result you need. We can agree a useful first step before committing to a build.